Monday, November 1, 2010

MCB's new internet banking sucks

Many of you must have already experienced MCB's new internet banking. I am surprised as to how a bank like MCB's standard can provide such a poor online service.

Compared to the old one, the new layout might be better but God does it suck! Really, most of the transactions cannot be displayed, it's too slow, the help button is useless and I can't even get access to most of the past transactions.

Worst, on Saturday night, Michel was checking his account when to his surprise, MCB had charged him twice for the same transaction...AND...hours the next day he was refunded!

MCB which has been here for years and needs no praising for being one of the best banks (according to me) disappointed :(

I wonder if they have internal programmers or do they outsource the internet maintenance, but they really need to get PROS....maybe it's just another example of incompetent people claiming to be PROS and making disasters :P

Anyway, I sincerely hope they remedy the whole service and provide us a flawless internet banking :)